پیگیریا بانكا ب بنهماییا خو وهك ستراتیجیهك بو باشكرنا دلسوزییا بكاربهرا: رولێ جاكرنى یى بههرهمهندیین بانكێ
DOI:
https://doi.org/10.26436/hjuoz.2024.12.3.1336الكلمات المفتاحية:
بنهمایین بانكێ، دلسووزیا بكاربهرا، بههرهمهدنیا بانكێ، بانكا داسنیا.الملخص
ئهڤَ ڤهكۆلینێ ههول دهت دهستنیشانركنا رولێ د گیرینت ههبونا بههرهمهندیا بانكێ د باشكرنا پیوهندیین كارتیكرنا پیگیرى ب بنهمایین بانكێ دگهل دلسوزیین بكاربهرا، وبو ڤێ مهرمێ پروگرامێ (SPSS V26) هاته بكارئینان بو شروڤهكرنا داتایین هاتینه كومكرن بریكا فورما راپرسینێ كو ڤهكولهر (160) فورم پشیوهى قهسدى بلافكر لسهر بكاربهریین بانكا داسنیا ل پاریزگهها دهوكى، وئهف بكاربهرا پیك دهین ژ ژیدهریین مروڤیین كاركهن ل سهروكاتیا زانكویا پولیتكنیكێ دهوك، وكولیژا تهكنیكێ ئهندازیارى دهوك، وپهیمانگهها تهكنیكى شنگال. و (153) فورمین دروست بو شروڤهكرنا ئارمارى بو داتا هاتینه ب دستڤهئینان دناڤبهرا فاكتهرى سهربهخو (پیگرى ب بنهمایین بانكى) و دلسوزیا بكاربهرا وهك فاكتهرى سهركى، زیدهبارى فاكتهرى چاككهر ئهوى هاتیه دهستنیشانركن ب بههرهمهندیین بانكێ. وپشتبهستن لسهر ئهنجامین شروڤهكرنا داتا كومهكا دهرئهنجاما بدهست ڤه ئینا گرنكترین وان كو زیدهكرنا پیگیریا بانكا داسنیا ب بنهمایین بانكێ دلسوزییا بكاربهرا زیده دكهت، وههبوونا بههرهمهندییا بانكى وهك فاكتهرى چاككرن كارتیكرنى بشیزهێ ئهرینێ لسهر پیوهندیین كارتیكرنى دناڤبهرا ههردوو فاكتهرا، وژبور ڤى چهندى پیتڤیه ههبوونا بههرهمهندیین بانكیین كو توانا وشیانین وسهربوریین باش ههبن دبوارى پروسیسین بانكێ كو پیگیرى ب بنهمایین بانكێ زیده دكهت. وپیشنیارا سهركى یى فهكولینى كو یا گرنگه بو بانكا داسنیا وبانكین دێ پشتبهستن لسهر چارچوڤى ڤهكولینى هاتیه پیشنیار كرن كو سهركهفتى د دیاركرنا پیوهندیین كارتیكرنا پیگیرى ب بنهمایین بانكى دگهل دلسوزییا باكاربهرا، وههرووسا ههبوونا بههرهمهندیا بانكى ئهڤ پیوهندییا باشترلى دكهت.
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