Omer M, Sadiq D. The dimensions of the electronic spoken word and its role in Strengthen the management of customer expectations : A descriptive analytical study of the opinions of a sample of workers in a number of hotels in the Kurdistan region of Iraq. HJUOZ [Internet]. 2023 Mar. 30 [cited 2024 Jul. 3];11(1):175-84. Available from: https://hjuoz.uoz.edu.krd/index.php/hum/article/view/1453