OMER, M.; SADIQ, D. The dimensions of the electronic spoken word and its role in Strengthen the management of customer expectations : A descriptive analytical study of the opinions of a sample of workers in a number of hotels in the Kurdistan region of Iraq. Humanities Journal of University of Zakho, [S. l.], v. 11, n. 1, p. 175–184, 2023. DOI: 10.26436/hjuoz.2023.11.1.1453. Disponível em: https://hjuoz.uoz.edu.krd/index.php/hum/article/view/1453. Acesso em: 3 jul. 2024.